Customer service

In case you have questions with regard to our products, services or webshop, please contact us by sending an e-mail to

You will get a reply within 24 hours.

When selling our products, we believe in the online and offline business model. That’s why we promote buying our prodcuts in offline shops as well. Do you want to know where you can buy our products offline? Please visit Where can I buy Offline?

  • If you place an order on, the order will be processed within 48 hours.
  • Orders within the Netherlands will be send via PostNL @ EUR 6,55 per parcel up to 30 KG.
  • If you order with a value more than EUR 55,- no costs are charged for the consignment;
  • If you want to pick up the goods, there no charge;
  • If you want to order for delivery in other countries, please conact us by e-mail to get your rate.

On all our E-Commerce activities, we apply our general conditions.

You can read them by clicking on the link below:

NVI General Conditions b2b en b2c (EN)